Case Studies

Real challenges. Practical outcomes.

Selected engagements across technology, distribution, supplier strategy and hotel contracting.

Real engagements. Anonymised for confidentiality.

01 · TECHNOLOGY TRANSFORMATION

From platform search to launch.

B2B Tour Operator · Latin America

The Challenge

The business needed to replace its existing technology platform to support future growth, but did not have a clear process for evaluating and selecting the right solution.

What We Did

Market analysis · Technology review · Platform selection · Team structure · Project management · New processes and reporting · Connectivity roadmap

2 monthsTechnology selected6 monthsNew platform launched
02 · SUPPLIER & DISTRIBUTION OPTIMISATION

From supplier volume to strategic performance.

B2B Tour Operator · Asia

The Challenge

The business had more than 100 suppliers, with a mix of API and manual processes, and wanted to improve portfolio quality while supporting global expansion.

What We Did

Technology review · Existing supplier optimisation · BI and performance analysis · Market analysis · Key-player identification · Connectivity roadmap

100+ → 70Strategic partnersImprovedL2B, infrastructure cost and booking quality
03 · HOTEL CONTRACTING

From third-party supply to stronger direct hotel relationships.

B2B Tour Operator · Middle East

The Challenge

The business had strong demand into Latin America and Europe but relied heavily on third-party supply and wanted better rates and stronger direct hotel relationships.

What We Did

Production analysis · Rate benchmarking · Priority hotel selection · Rate negotiation · Cancellation-condition review · Direct hotel strategy

250+Priority hotels analysed and targetedDirectContracting strategy developed
04 · TECHNOLOGY IMPLEMENTATION

From stalled platform to full migration.

B2B Tour Operator · Europe

The Challenge

The client had acquired a new technology platform and was already paying monthly fees, but had been unable to launch because of the implementation complexity.

What We Did

Stakeholder discovery · Business and goal assessment · Detailed technology review · Key-action definition · Operating processes · BI dashboard implementation

< 3 monthsPlatform launchedCompletedMigration with key suppliers and team
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